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Item FAQs
# What is a placeholder item? Placeholder items, such as those seen for milk and produce, are virtual items. There are not pallets of the placeholder item number physically sitting in the NTFB warehouse. These items are for general categories of product and when placed on an order, they are filled with a qualifying i…
Standing Appointments FAQs
# Where can I find the training video for standing appointments? You can find that training video [here][1]. # What are standing appointments? Standing appointments are default appointment days and times that have been established for agencies and program partners. Your NTFB contact (either your CPR representative …
Food4Kids (F4K) Ordering FAQs
# When are F4K orders due? **_All_** F4K orders are due by 5pm Wednesday for pickup/delivery the following week. There is no exception to this rule. # What is the difference between "pickup" and "delivery"? Which should I choose? If your school/district picks up our F4K orders **_directly from the NTFB warehouse in…
Standard Ordering FAQs
# Where do I place my order? If your agency orders directly from NTFB, your order needs to be placed in Agency Express (sometimes abbreviated as "AE" or "AE3"). You can access Agency Express [here][1]. # How do I get set up as a user in Agency Express? Your agency will receive online ordering access information bef…
