What type of items are on a "PRODUCE, REFRIGERATION NOT NEEDED" pallet?
The pallet will typically contain one item rather than a mix of items. Sample items include (but are not limited to):
- Winter squash (butternut, spaghetti, acorn, etc.)
Please note that if you are able to store refrigerated produce, this placeholder item will not increase your variety of produce.
What type of/how many items are included in an "ASSORTED REFRIGERATED FOOD" pallet?
These pallets are donated from our retail partners and contain an assortment of items; because of this, the specific quantities of any given item on a pallet will vary. This is a way to offer variety to our agencies that would otherwise be unobtainable. Like all retail donations, the expectation is that at least 80% of items on the pallet are in good condition to distribute. If you notice more than 20% spoilage, please refer to our Food Safety FAQs article.
Is the expiration date on the item photo accurate for the items currently in the warehouse?
The photos available in Agency Express are general representations of the items in our warehouse. If there is any kind of date showing in the photo, please disregard it; this is not necessarily the date that will be on any product that is shipped out.
What should I do if I have questions about an item?
Please submit a ticket with as much information as possible regarding the item and your concerns. We will investigate and let you know our findings.
What should I do if the item photo in Agency Express doesn't match the description of the item?
If you come across any item with a photo that doesn't seem to match, please submit a ticket so we can take a look into it. Sometimes the incorrect photos accidentally get added to the wrong item and we don't catch it until it's brought to our attention. We thank you for your diligence!