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Agency Fee FAQs
What kind of fees does NTFB assess? There are two types of fee codes you will generally see on invoices. One is a restock fee, and the other is a generic non-standard service convenience fee. Please be advised that these fees are not the same as any assessed cost for products, such as kitted produce, which are cha…
Food Quality FAQs
What happens if I receive food that is of questionable or poor quality? That depends on both how much food is affected and the type of issue that is presenting. Sometimes food may not necessarily look pleasing, but is otherwise fine (no signs of mold, bruising, decay, or pest infestations). If this is the case, it…
